Core Standard Operating Procedures for IT Service Providers
Learn how to create and implement the most critical Standard Operating Procedures to increase your profit and efficiencies.
- $399
- On-demand class
- Course Code: 5W01
Description
When I take on new coaching clients, they have many of the same issues over and over again. This is true of clients with $10 Million in revenue as well as those under $1 Million. And almost all of them boil down to SOPs – Standard Operating Procedures. Or the lack thereof.
Everyone knows you need SOPs. In fact, you probably know which ones you need. But where do you start?
You will learn
- A practical introduction to SOPs
- The relationship matrix of SOPs
- Clients
- Employees
- Vendors
- Internal Organization
- The Ten Most Important SOPs for your IT Consulting
- Business
- SOPs management, organization, and updates
- Implementation strategies internally
- Implementation strategies for clients
- Service Department SOPs
- Building
- Training
- Deployment
- Upkeep
- Avoiding the biggest pitfalls with SOP development and deployment
- Building an Action Plan that works
Delivered by Karl W. Palachuk, blogger and author of the very popular “SOP Friday” posts at http://sopfriday.com.
Includes five weeks of webinar classes with related handouts, assignments, and “office hours” with the instructor.
This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.
🙂
Additional information
| Core Pathway | Technician |
|---|---|
| Elective Pathway | Management, Service Manager |
| Topic | Automation, Cloud Services, Entrepreneurship, Hiring & Training, Managed Services, Management, Organize Your Business, Selling an MSP, SOPs, Sustainable Growth, Tools (PSA, RMM, etc.) |
Karl W. Palachuk
Series Organizer & Principal InstructorKarl W. Palachuk has built and sold two managed service businesses in Sacramento, CA. He is the founder and president of the Sacramento SMB IT Professionals Group, and author of many books, including The Network Documentation Workbook and Managed Services in a Month.
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Specialist Certification Pathways
Meets Core requirement:
Meets Elective requirement:
If you enroll in an on-demand course, you can attend future live classes at no extra charge.
Course Outline
| Module 1 | Class Introduction | |
|---|---|---|
| Unit 1 | Introduction - Preview | |
| Unit 2 | Live Class Information | |
| Module 2 | Class Content | |
| Unit 1 | Introduction and Organization of SOPs | |
| Unit 2 | Managing Time and Money | |
| Unit 3 | Service Delivery and the Service Board | |
| Unit 4 | Practical Operating Considerations | |
| Unit 5 | Putting It All Together | |
| Unit 6 | Next Steps . . . |
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