Helping IT Service Providers with the business side of your business

Your job is to provide your clients with the right solutions to make their companies thrive.

Our job is to help you manage all that – your clients and solutions – from a business perspective with ease. It’s all about building rock-solid policies and standard operating procedures… and then implementing them with your team, your customers, and most importantly, yourself. It sounds simple, and maybe it is. But simple doesn’t always mean it’s easy (or quick to do from scratch). So from organizing your finances to developing your company culture to managing your service board, ITSPU has your back.

Founded by Karl W. Palachuk
in 2013

But you’ve seen me around the ITSP space for well over a decade.

I’m one of the founders of the Managed Services business model and have written over 20 books – mostly on how you can run a better consulting business.

Along the way, I’ve developed classes based on these best-selling books and recruited some of the leading experts in the space to expand our offerings.

The goal is simple: to help make YOU as successful as possible.

Karl Palachuk smiling at you

The team behind ITSPU

Karl Palachuk smiling at you

Karl Palachuk

Founder & Instructor

Lori Hardtke smiling at you

Lori Hardtke

Instructor

Manuel Palachuk smiling at you
Kara Schoonveld smiling at you

Kara Schoonveld

Web Dev & Support

Certification Pathways

Certification is good for IT Service Providers

And, it’s good for your clients and prospects.

Continuing education and certification signals to your clients, prospects, and even your competition, that you take your business (and your clients’ businesses) seriously.  

We understand that IT service providers are IT experts first, and business professionals second. That’s why our classes focus on the intersection of IT and business so you can build and maintain your competitive edge through your brand.

We believe that your “brand” consists of every single thing your company does. This includes the way you hire, how you onboard clients, the way you manage tickets, the contracts you sign, and . . . absolutely everything you do.

Front Office Specialist Certification Information

Demonstrate knowledge of the managed service business model and how it is implemented in the real world

Stop second-guessing if you're doing managed services correctly and start signing contracts with confidence.

Build your personal or company brand as a certified professional

Our classes are designed to help you build your brand by building amazing procedures, hiring great people, and attracting clients you love.

Certification leads to increased wages

While the average IT professional received a raise of 6%, those who attribute their raise to obtaining a new certification experienced a salary bump of nearly $13,000.1

Stand out among your peers - establish professional credibility

Professional certifications let everyone know that you are constantly moving up. When you display your certifications, you demonstrate that you are committed to your profession and to yourself.

Talk to us!

We welcome your questions, comments and feedback.
Reach out directly or complete the form here.

Karl Palachuk
Founder
[email protected]

Concierge
General Support
[email protected]

Want unlimited access to
ITSPU Courses?

Members of the Small Biz Thoughts Technology Community can take ALL classes at ITSPU for FREE and get deep discounts on certifications.

Based on the West Coast

Our team spans the United States, but our roots are in Sacramento, California.