Frequently
Asked
Questions

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General Questions

Handouts are located inside each unit of the class. You can view your registered classes by mousing over your name and clicking “My Courses.”

Then, expand the class to view its contents and click into any unit with a blue link.

Note: You’ll need to click “Mark as Completed” at the bottom of each unit to move forward in the class.

For example: here is the outline for Powerhouse of One: How to be a Super Successful Solo MSP by Lori Hardtke. You’ll need to mark the units in Module 1: Class Introduction as complete in order to get to Module 2: Class Content.

Your account was brought over to ITSPU! Simply log in with the same credentials. You may have to reset your password. If you have questions, send a note to [email protected].

To register, choose the class you’re interested in and click the “Add to cart” button. You can choose to add more items to your cart, or head to the checkout and complete the form and payment.

If you’re enrolling in an on-demand class, you have immediate access to the class content.

If it’s a live class, you will be auto-enrolled in the Zoom webinar that accompanies the class. You’ll go to the Zoom webinar room to attend live class each Tuesday at 9am Pacific. Check your email for verification of registration and to add it to your calendar.

You must be registered for the Zoom Webinar to attend live. Every class has a unique registration link that can be found inside Module 1 > Live Class Information.

You’ll receive a confirmation email from Zoom with a link to attend. Be sure to add it to your calendar by downloaded and saving the .ics file.

No – only registered students may attend classes. Please do not share the Zoom registration link. Zoom registrations are audited and offending registrants will be notified and removed. This is never fun, please don’t do this. If you have questions, send a note to [email protected]

Yes. When a class is live, the recordings and handouts are posted every week. Then, they are all available as an on-demand class until the next time it’s taught live, generally 12-18 months later. When the class goes live again, it will replace the older version.

Live Class Questions

You must be registered for the Zoom Webinar to attend live. Every class has a unique registration link that can be found inside Module 1 > Live Class Information.

You’ll receive a confirmation email from Zoom with a link to attend. Be sure to add it to your calendar by downloaded and saving the .ics file.

No problem – just re-register with Zoom and check your email for confirmation. You’ll find the class link, and an “Add to Calendar” option – we highly recommend you do! 🙂

The recordings are all posted inside the Module 2 units for each class.

Yes – once you register for a class, you have perpetual access to all updates and future live teaches.

If you originally took this class in a past year, you’ll need to register for the Zoom portion.

Sure! All students require a separate account, so have them register as a student through this website and they’ll be good to go.

Please do not simply send them the Zoom registration link. Zoom registrations are audited and offending registrants will be notified and removed. This is never fun, please don’t do this. If you have questions, send a note to [email protected].

Our classes are updated and taught live once every 12-18 months. As a registered student, you are able to retake the updated versions of class at no extra cost.

On-Demand Classes

Yes – once you enroll in a class, you can take it as many times as you want, live or on-demand.

A class goes live every 12-18 months. To access the live, instructor-led content, go to your Courses page > Find the class you want > Module 1 – Live Class Information. You’ll see how to register for the Zoom webinar inside that unit.

Our classes are updated and taught live once every 12-18 months. As a registered student, you are able to retake the updated versions of class at no extra cost.

When a class is updated, it replaces all existing recordings and handouts for that class.

Yes – both on-demand and live classes fulfill the class requirements. You’ll still need to take the accompanying certification exam.