Frequently
Asked
Questions

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General Questions

First, make sure you log in. You’ll know you’re logged in if you see your name in the top right of the website.

Then, there are 2 ways to know if you’re registered:

  1. Hover over a class card – class cards are what you see on the Classes page
    • If the button says “Add to Cart” – you are not registered.
    • If the button says “Continue Class” – you are registered.
Hovering over this class card shows you are NOT registered because you see the "Add to Cart" button.
This shows you are NOT registered
because you see the “Add to Cart” button.
Hovering over this class card shows you ARE registered because you see the "Continue Class" button. The blue bar shows you have completed 28% of the class.
This shows you ARE registered
and have completed 28% of the class.
  1. Go to your Courses page by hovering over your name and clicking “My Courses.” If you see the course listed there, you are registered. You can expand a course and click into the next available unit to continue class.
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Go to your Courses page
This shows you’re registered for Cloud Services in a Month and Powerhouse of One.
Powerhouse of one is expanded (see the left arrow icon pointing down?). You now see the expanded units. All blue titles are clickable. If they aren’t go to the last blue link, scroll to the bottom, and select “Complete Unit.” Then you can move forward in the class.

Handouts are located inside each unit of the class. You can view your registered classes by mousing over your name and clicking “My Courses.”

Go to your Courses page

Then, expand the class to view its contents and click into any unit with a blue link.

Note: You’ll need to click “Mark as Completed” at the bottom of each unit to move forward in the class.

For example: here is the outline for Powerhouse of One: How to be a Super Successful Solo MSP by Lori Hardtke. You’ll need to mark the units in Module 1: Class Introduction as complete in order to get to Module 2: Class Content.

Your account was brought over to ITSPU! Simply log in with the same credentials. You may have to reset your password. If you have questions, send a note to [email protected].

To register, choose the class you’re interested in and click the “Add to cart” button. You can choose to add more items to your cart, or head to the checkout and complete the form and payment.

If you’re enrolling in an on-demand class, you have immediate access to the class content.

If it’s a live class, you will be auto-enrolled in the Zoom webinar that accompanies the class. You’ll go to the Zoom webinar room to attend live class each Tuesday at 9am Pacific. Check your email for verification of registration and to add it to your calendar.

You must be registered for the Zoom Webinar to attend live. Every class has a unique registration link that can be found inside Module 1 > Live Class Information.

You’ll receive a confirmation email from Zoom with a link to attend. Be sure to add it to your calendar by downloaded and saving the .ics file.

No – only registered students may attend classes. Please do not share the Zoom registration link. Zoom registrations are audited and offending registrants will be notified and removed. This is never fun, please don’t do this. If you have questions, send a note to [email protected]

Yes. When a class is live, the recordings and handouts are posted every week. Then, they are all available as an on-demand class until the next time it’s taught live, generally 12-18 months later. When the class goes live again, it will replace the older version.

Live Class Questions

You must be registered for the Zoom Webinar to attend live. Every class has a unique registration link that can be found inside Module 1 > Live Class Information.

You’ll receive a confirmation email from Zoom with a link to attend. Be sure to add it to your calendar by downloaded and saving the .ics file.

No problem – just re-register with Zoom and check your email for confirmation. You’ll find the class link, and an “Add to Calendar” option – we highly recommend you do! 🙂

The recordings are all posted inside the Module 2 units for each class.

Yes – once you register for a class, you have perpetual access to all updates and future live teaches.

If you originally took this class in a past year, you’ll need to register for the Zoom portion.

Sure! All students require a separate account, so have them register as a student through this website and they’ll be good to go.

Please do not simply send them the Zoom registration link. Zoom registrations are audited and offending registrants will be notified and removed. This is never fun, please don’t do this. If you have questions, send a note to [email protected].

Our classes are updated and taught live once every 12-18 months. As a registered student, you are able to retake the updated versions of class at no extra cost.

On-Demand Classes

Yes – once you enroll in a class, you can take it as many times as you want, live or on-demand.

A class goes live every 12-18 months. To access the live, instructor-led content, go to your Courses page > Find the class you want > Module 1 – Live Class Information. You’ll see how to register for the Zoom webinar inside that unit.

Our classes are updated and taught live once every 12-18 months. As a registered student, you are able to retake the updated versions of class at no extra cost.

When a class is updated, it replaces all existing recordings and handouts for that class.

Yes – both on-demand and live classes fulfill the class requirements. You’ll still need to take the accompanying certification exam.

Certifications

You can become a Certified Professional by passing a single exam in any pathway. The Certified Professional is not specific to a pathway.

A Certified Specialist is earned by taking at least 5 classes in a specific pathway. At least two of those must be core classes.

You can become a Certified Professional by passing a single exam in any pathway. The Certified Professional is not specific to a pathway.

A Certified Specialist is earned by taking at least 5 classes in a specific pathway. At least two of those must be core classes.

A core exam can only be used for ONE Specialist Certification.

Elective exams can be used for up to TWO Specialist Certs.

Core exams can be used as electives

The questions for a certification exam are pulled from directly the class quizzes. You can revisit your classes and quizzes at any time.

The exam is 50 questions. All questions come from the 5-Week class unit quizzes.

You must score a minimum of 80%. That’s 40/50 correct questions. Each question is worth 1 point.

You have one opportunity to pass per registration. If you do not pass, you can re-register. There are no discounts for retakes.

Re-taking a class

Yes! Whether you registered for a live class or the on-demand version, you will always be able to take it again. Classes go live every 12-18 months on average and are updated to current best practices and standards. We recommend you join all subsequent live classes to support your business.

Each class has a unit called “Live Class Information.” When a class is marked as Live, the Zoom registration link will be available here.

If you are retaking the class and want to join live, go the this unit and register.

This also works if you lost the Zoom confirmation email.

No – to keep things as streamlined as possible, all recordings and handouts are removed about 2 weeks prior to the live class starting. The recordings are not available for download, but you can download all the handouts (including the slide deck).