Foundations of Modern IT Services

This course is intended as a “level set” understanding of managed services for all employees in all departments (service delivery, management, sales and marketing, front office, and finance). It is offered at no charge. This course also includes a thorough introduction to the certifications offered at ITSPU.


This FREE class is a prerequisite to all certification exams and the best place for you to start.

Learn what makes managed service different from other types of IT consulting (value added resellers, integrators, hourly labor, specialty tech, and so forth). We’ll cover the philosophy of service delivery that separates ongoing, maintenance-based support from so called “break fix” support.

This course is intended as a “level set” understanding of managed services for all employees in all departments (service delivery, management, sales, marketing, front office, and finance).

You will learn the core components of the managed service business model – and alternatives to managed services.

This course also provides an introduction and overview of the certification program at ITSPU. This includes building your personalized plan for acquiring your first Professional Certification and a Specialist Certification.

Delivered by Karl W. Palachuk, blogger, podcaster, and author of the most popular books on Managed Services.

Delivered as a 75 minute recorded class with related handouts and assignments.

Additional information


Entrepreneurship, Managed Services, Management, Marketing, Office Admin, Sales, Sustainable Growth

This is the prerequisite class for all ITSPU certifications.

Build a core understanding of the Managed Service business model.

Guidelines for front office, finance, sales and marketing, service delivery, and management.

Where managed service fits in the bigger picture of IT Service Delivery.

Build a plan for Professional and Specialist certifications.

Karl W. Palachuk

Series Organizer & Principal Instructor

Karl W. Palachuk has built and sold two managed service businesses in Sacramento, CA. He is the founder and president of the Sacramento SMB IT Professionals Group, and author of many books, including The Network Documentation Workbook and Managed Services in a Month.

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Specialist Certification Pathways

Meets Core requirement:

Course Outline

Module 1 Introduction
Unit 1 Unit 1: Introduction  - Preview
Module 2 Class Contents
Unit 1 Foundations for Modern IT Services

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