- Free!
- Prerequisite
- Course Code: 1A
Foundations of Modern IT Services
This course is intended as a “level set” understanding of managed services for all employees in all departments (service delivery, management, sales and marketing, front office, and finance). It is offered at no charge. This course also includes a thorough introduction to the certifications offered at ITSPU.
Description
This FREE class is a prerequisite to all certification exams and the best place for you to start.
Learn what makes managed service different from other types of IT consulting (value added resellers, integrators, hourly labor, specialty tech, and so forth). We’ll cover the philosophy of service delivery that separates ongoing, maintenance-based support from so called “break fix” support.
This course is intended as a “level set” understanding of managed services for all employees in all departments (service delivery, management, sales, marketing, front office, and finance).
You will learn the core components of the managed service business model – and alternatives to managed services.
This course also provides an introduction and overview of the certification program at ITSPU. This includes building your personalized plan for acquiring your first Professional Certification and a Specialist Certification.
Delivered by Karl W. Palachuk, blogger, podcaster, and author of the most popular books on Managed Services.
Delivered as a 75 minute recorded class with related handouts and assignments.
Additional information
| Topic | Entrepreneurship, Managed Services, Management, Marketing, Office Admin, Sales, Sustainable Growth |
|---|
Karl W. Palachuk
Series Organizer & Principal InstructorKarl W. Palachuk has built and sold two managed service businesses in Sacramento, CA. He is the founder and president of the Sacramento SMB IT Professionals Group, and author of many books, including The Network Documentation Workbook and Managed Services in a Month.
See full profile →
Specialist Certification Pathways
Course Outline
| Module 1 | Introduction | |
|---|---|---|
| Unit 1 | Unit 1: Introduction - Preview | |
| Module 2 | Class Contents | |
| Unit 1 | Foundations for Modern IT Services |
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