Author, Blogger, Coach Karl W. Palachuk is the owner of Small Biz Thoughts, IT Service Provider University, and other properties focused on training IT Service Providers. He is the past owner of two successful Managed Services companies and has been the Senior Systems Engineer at America’s Tech Support. He is the author of more than twenty books. His books include Managed Services in a Month and Service Agreements for SMB Consultants. Karl is a frequent trainer and speaker in the SMB Community. Most recently, Karl founded the National Society of IT Service Providers and served as their Executive Director for the first two years. He is now an ex officio board member.