Handouts

Class Syllabus
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Class Outline

Module 1 Class Introduction-
Unit 1 Introduction  - Preview
Unit 2 Live Class Information
Module 2 Class Content-
Unit 1 Introduction and Organization of SOPs
Unit 2 Managing Time and Money
Unit 3 Service Delivery and the Service Board
Unit 4 Practical Operating Considerations
Unit 5 Putting It All Together

Your Instructor

Karl W. Palachuk
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