- Introduction
Unit Summary
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Unit Summary
What this unit is about
Most IT Professionals sign – or don’t sign – contracts for the wrong reasons. Most think contracts are intended to draw battle lines for when you have a disagreement with your clients. In fact, that piece of the relationship is almost always outside the contract! We’ll explore why you really need contracts or service agreements.
Service agreements are not about the services you provide – they’re about your relationship with your clients. We’ll also look at various options, including a 2-page “terms of service” as well as managed services, programming agreements, and more.
Objectives
- Define great offerings
- Attract your perfect client
- Guarantee a profitable relationship
- Address the challenges of Security, Insurance, and managing employees
- Managing clients
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