Module 1 | Class Introduction | |
---|---|---|
Unit 1 | Introduction - Preview | |
Unit 2 | Live Class Information | |
Module 2 | Class Content | |
Unit 1 | What is Customer Service and Who Delivers It? | |
Unit 2 | People: Clients and Employees | |
Unit 3 | Processes for Success | |
Unit 4 | CS programs and automation | |
Unit 5 | Consistent, Scalable, Reproducible, Amazing Customer Service |