Class Outline
Module 1 | Class Introduction | - | |
---|---|---|---|
Unit 1 | Introduction - Preview | ||
Unit 2 | Live Class Information | ||
Module 2 | Class Content | - | |
Unit 1 | What is Customer Service and Who Delivers It? | ||
Unit 2 | People: Clients and Employees | ||
Unit 3 | Processes for Success | ||
Unit 4 | CS programs and automation | ||
Unit 5 | Consistent, Scalable, Reproducible, Amazing Customer Service |
Your Instructor
Karl W. Palachuk
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