Handouts

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Class Outline

Module 1 Class Introduction-
Unit 1 Introduction  - Preview  
Unit 2 Live Class Information  
Module 2 Class Content-
Unit 1 What is Customer Service and Who Delivers It?  
Unit 2 People: Clients and Employees  
Unit 3 Processes for Success  
Unit 4 CS programs and automation  
Unit 5 Consistent, Scalable, Reproducible, Amazing Customer Service  

Your Instructor

Karl W. Palachuk
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