5W16 – Service Agreements for SMB Consultants – IT Service Provider University

Module 1	Class Introduction
Unit 1	Introduction - Preview
Unit 2	Live Class Information
Module 2	Class Content
Unit 1	Introduction and Defining Relationships
Unit 2	Money, Money, Money
Unit 3	The Parts – Part 1
Unit 4	The Parts – Part 2
Unit 5	Managing Contracts ... and Relationships
Unit 6	Next Steps . . .

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