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- Introduction
Unit Summary
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Unit Summary
What this unit is about
This course is intended for managers and owners of a managed service business. It covers many facets of the “checklist mentality” that the instructors have used at a variety of successful I.T. consulting businesses.
In addition to building hundreds of checklists and standard processes for KPEnterprises in Sacramento, CA, the authors have both written books, trained individuals, and coached teams on successful processes and habits for running a modern, successful managed service business.
This course will cover daily the use of checklists in daily operations as well as the “larger picture” of running the entire company. It will address both internal checklists for running your own company and external checklists for managing client relationships and client technology.
This is an intensive live webinar course over a five week period. All assignments are voluntary, of course. But if you want feedback on assignments, please complete assignments during this course and email them to the instructor.
Delivered by Karl Palachuk and Manuel Palachuk, authors of the Network Migration Workbook and many other books for MSPs – managed service providers.
Objectives
- Build a Checklist-Centric Business
- Improve your team and culture
- Increase customer satisfaction
- Increase profit on all fronts
- Build a scalable process for all future SOPs
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