Great customer service doesn\u2019t just happen. It\u2019s built from the bottom up with great processes, people, and programs. In this course, you\u2019ll learn how to build a system that provides excellent customer service while keeping your company profitable. Most companies don\u2019t design a customer-focused service delivery with intention. We\u2019ll show you how to attract new clients based on your service delivery.<\/p>\n
We use a framework that focuses on people, processes, and programs. \u201cPeople\u201d includes your employees, your clients, and your vendors. And that makes clear why you need to build a customer service system that\u2019s totally consistent with your brand.<\/p>\n
It\u2019s critically important that you don\u2019t simply \u201cbolt on\u201d customer service to whatever you\u2019re already doing. Instead, we\u2019ll show you how to create a never-ending loop of brand-building, employee management, and customer management. And we\u2019ll do all this with in a way that maximizes profitability.
\nAnd of course, all of this is presented in the context of an IT consulting business.<\/p>\n","protected":false},"excerpt":{"rendered":"
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