Description

Based on the best-selling book Service Agreements for SMB Consultants, this course covers everything you need to know about developing your service agreements. And the book subtitle is important, too: A Quick Start Guide to Managed Services.

Most IT Professionals sign – or don’t sign – contracts for the wrong reasons. Most think contracts are intended to draw battle lines for when you have a disagreement with your clients. In fact, that piece of the relationship is almost always outside the contract! We’ll explore why you really need contracts or service agreements.

Service agreements are not about the services you provide – they’re about your relationship with your clients. We’ll also look at various options, including a 2-page “terms of service” as well as managed services, programming agreements, and more.

Tuition for this course includes the ebook version of the newly revised and expanded Service Agreements for SMB Consutants! That includes all the downloads from the book as well.

• You will learn
• Defining Yourself and Your Relationships
• Define Yourself
• Define Client Relationships
• The Language of Service Agreements
• The Service Agreement Construction Kit
• A Sample Credit Agreement
• Boilerplate: A Sample Service Agreement
• Flat Fee or Managed Services Part
• The Managed Service Agreement
• Getting Help and Managing Agreements
• Getting Help – Lawyers, Accountants, etc.
• Managing Your Service Agreements
• PLUS lots more.

This class is filled with great advice and tips on running your I.T. company and moving into the world of recurring revenue with managed services.