Module 1 | Class Introduction |
---|---|
Unit 1 | Introduction |
Unit 2 | Live Class Information |
Module 2 | Class Content |
Unit 1 | The Modern Automated Service Desk, ROI, & Model |
Unit 2 | The Power of the Widget, Working in Real-time |
Unit 3 | Service Delivery Automation (Part 1) |
Unit 4 | Service Delivery Automation (Part 2) |
Unit 5 | Reports & Metrics, Looking into the Future & Getting everyone onboard |