Module 1 Class Introduction
Unit 1 Introduction  
Unit 2 Live Class Information  
Module 2 Class Content
Unit 1 The Modern Automated Service Desk, ROI, & Model  
Unit 2 The Power of the Widget, Working in Real-time  
Unit 3 Service Delivery Automation (Part 1)  
Unit 4 Service Delivery Automation (Part 2)  
Unit 5 Reports & Metrics, Looking into the Future & Getting everyone onboard  

Class Outline

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