Module 1 | Class Introduction | |
---|---|---|
Unit 1 | Introduction | |
Unit 2 | Live Class Information | |
Module 2 | Class Content | |
Unit 1 | The Modern Automated Service Desk, ROI, & Model | |
Unit 2 | The Power of the Widget, Working in Real-time | |
Unit 3 | Service Delivery Automation (Part 1) | |
Unit 4 | Service Delivery Automation (Part 2) | |
Unit 5 | Reports & Metrics, Looking into the Future & Getting everyone onboard | |
Unit 6 | Next Steps . . . |