This is the required prerequisite for all certifications. Taught by Karl W. Palachuk.

Overview of the Course

  • Introduction to ITSPU
  • Managed Service Fundamentals
  • Alternatives to Managed Services
  • Build a Plan for the Future

Handouts:

  • Certifications Matrix
  • Transformation of an Industry into a Profession
  • Certification Plan (docx)
  • Slides

This 75 minute course includes a guide to planning your certification pathway.

Module 1 Introduction
Unit 1 Unit 1: Introduction  - Preview
Module 2 Class Contents
Unit 1 Foundations for Modern IT Services

Class Outline

Your Instructor

Contact our support team