This is the required prerequisite for all certifications. Taught by Karl W. Palachuk.

Overview of the Course

  • Introduction to ITSPU
  • Managed Service Fundamentals
  • Alternatives to Managed Services
  • Build a Plan for the Future


  • Certifications Matrix
  • Transformation of an Industry into a Profession
  • Certification Plan (docx)
  • Slides

This 75 minute course includes a guide to planning your certification pathway.

Module 1 Introduction
Unit 1 Unit 1: Introduction  - Preview  
Module 2 Class Contents
Unit 1 Foundations for Modern IT Services  

Class Outline

Your Instructor

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