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Class Outline

Module 1 Class Introduction-
Unit 1 Introduction  - Preview  
Unit 2 Live Class Information  
Module 2 Class Content-
Unit 1 Core Components / Building Blocks of a Great Service Board  
Unit 2 Core Processes and Procedures for Success / Time Tracking the Right Way  
Unit 3 Implementation and Daily Processes  
Unit 4 A Day in the Life of the Service Desk / Policies that Drive Profitability  
Unit 5 Build and Maintain a Well-Oiled Machine / Getting the Details Right  

Your Instructor

Karl W. Palachuk
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