Class Outline
Module 1 | Class Introduction | - |
---|---|---|
Unit 1 | Introduction - Preview | |
Unit 2 | Live Class Information | |
Module 2 | Class Content | - |
Unit 1 | Core Components / Building Blocks of a Great Service Board | |
Unit 2 | Core Processes and Procedures for Success / Time Tracking the Right Way | |
Unit 3 | Implementation and Daily Processes | |
Unit 4 | A Day in the Life of the Service Desk / Policies that Drive Profitability | |
Unit 5 | Build and Maintain a Well-Oiled Machine / Getting the Details Right |
Your Instructor

Karl W. Palachuk
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