- On-demand class
- Course Code: 5W16
Service Agreements for SMB Consultants
Description
Based on the best-selling book Service Agreements for SMB Consultants, this course covers everything you need to know about developing your service agreements. And the book subtitle is important, too: A Quick Start Guide to Managed Services.
Most IT Professionals sign – or don’t sign – contracts for the wrong reasons. Most think contracts are intended to draw battle lines for when you have a disagreement with your clients. In fact, that piece of the relationship is almost always outside the contract! We’ll explore why you really need contracts or service agreements.
Service agreements are not about the services you provide – they’re about your relationship with your clients. We’ll also look at various options, including a 2-page “terms of service” as well as managed services, programming agreements, and more.
Tuition for this course includes the ebook version of the newly revised and expanded Service Agreements for SMB Consutants! That includes all the downloads from the book as well.
- You will learn
- Defining Yourself and Your Relationships
- Define Yourself
- Define Client Relationships
- The Language of Service Agreements
- The Service Agreement Construction Kit
- A Sample Credit Agreement
- Boilerplate: A Sample Service Agreement
- Flat Fee or Managed Services Part
- The Managed Service Agreement
- Getting Help and Managing Agreements
- Getting Help – Lawyers, Accountants, etc.
- Managing Your Service Agreements
- PLUS lots more.
This class is filled with great advice and tips on running your I.T. company and moving into the world of recurring revenue with managed services.
Additional information
| Elective Pathway | Front Office, Management, Service Manager |
|---|---|
| Topic | Cloud Services, Entrepreneurship, Financial Processes, Managed Services, Management, Organize Your Business, Sales, Selling an MSP, Service Agreements, SOPs |
Karl W. Palachuk
Series Organizer & Principal Instructor
Karl W. Palachuk has built and sold two managed service businesses in Sacramento, CA. He is the founder and president of the Sacramento SMB IT Professionals Group, and author of many books, including The Network Documentation Workbook and Managed Services in a Month.
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Based on the best-selling book Service Agreements for SMB Consultants, this course covers everything you need to know about developing your service agreements. And the book subtitle is important, too: A Quick Start Guide to Managed Services.
Most IT Professionals sign – or don’t sign – contracts for the wrong reasons. Most think contracts are intended to draw battle lines for when you have a disagreement with your clients. In fact, that piece of the relationship is almost always outside the contract! We’ll explore why you really need contracts or service agreements.
Service agreements are not about the services you provide – they’re about your relationship with your clients. We’ll also look at various options, including a 2-page “terms of service” as well as managed services, programming agreements, and more.
Tuition for this course includes the ebook version of the newly revised and expanded Service Agreements for SMB Consutants! That includes all the downloads from the book as well.
- You will learn
- Defining Yourself and Your Relationships
- Define Yourself
- Define Client Relationships
- The Language of Service Agreements
- The Service Agreement Construction Kit
- A Sample Credit Agreement
- Boilerplate: A Sample Service Agreement
- Flat Fee or Managed Services Part
- The Managed Service Agreement
- Getting Help and Managing Agreements
- Getting Help – Lawyers, Accountants, etc.
- Managing Your Service Agreements
- PLUS lots more.
This class is filled with great advice and tips on running your I.T. company and moving into the world of recurring revenue with managed services.
Karl W. Palachuk
Series Organizer & Principal Instructor
Karl W. Palachuk has built and sold two managed service businesses in Sacramento, CA. He is the founder and president of the Sacramento SMB IT Professionals Group, and author of many books, including The Network Documentation Workbook and Managed Services in a Month.
See full profile →
Specialist Certification Pathways
Meets Elective requirement:
If you enroll in an on-demand course, you can attend future live classes at no extra charge.
Course Outline
| Module 1 | Class Introduction |
|---|---|
| Unit 1 | Introduction - Preview |
| Unit 2 | Live Class Information |
| Module 2 | Class Content |
| Unit 1 | Introduction and Defining Relationships |
| Unit 2 | Money, Money, Money |
| Unit 3 | The Parts – Part 1 |
| Unit 4 | The Parts – Part 2 |
| Unit 5 | Managing Contracts ... and Relationships |
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