Customer Service – Certification Exam

Congratulations on completing the course. Now it's time to get your certification!

Description

In preparation for your certification exam, you should be sure to review all of the unit quizzes. Your certification exam will consist of fifty (50) questions taken from the course unit quizzes. You must have at least 80% correct (forty questions) to pass. You will have one attempt to complete the exam.

Here’s the process:

Prepare for the exam
When you are ready, proceed to the Certification Exam
Be prepared to take the exam in one sitting. There no pause-and-return option
When you are finished with the exam, your results will be displayed
We will receive notification of your success

At that point, we will verify that you have completed the course and associated Certification Exam. Then we will send you information on downloading your certification badge, which you can put on your web site, business cards, etc.

Good luck.

Additional information

Topic

Automation, Cloud Services, Entrepreneurship, Financial Processes, Hiring & Training, Managed Services, Management, Marketing, Office Admin, Organize Your Business, Sales, Selling an MSP, Service Agreements, Tools (PSA, RMM, etc.)

Prepare for the exam using the Unit Quizzes inside the related 5-week class

When you are ready, proceed to the Certification Exam

Be prepared to take the exam in one sitting. There no pause-and-return option

As soon as you are finished with the exam, your results will be displayed

We will receive notification of your success

Karl W. Palachuk

Series Organizer & Principal Instructor

Karl W. Palachuk has built and sold two managed service businesses in Sacramento, CA. He is the founder and president of the Sacramento SMB IT Professionals Group, and author of many books, including The Network Documentation Workbook and Managed Services in a Month.

See full profile →

Prerequisites

You must successfully complete the following classes before sitting for the exam.

Customer Service for IT Service Providers
Certification

Prerequisites

Customer Service for IT Service Providers

Specialist Certification Pathways

Meets Elective requirement:

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