Customer Service – Certification Exam
Congratulations on completing the course. Now it's time to get your certification!
In preparation for your certification exam, you should be sure to review all of the unit quizzes. Your certification exam will consist of fifty (50) questions taken from the course unit quizzes. You must have at least 80% correct (forty questions) to pass. You will have one attempt to complete the exam.
Here’s the process:
Prepare for the exam
When you are ready, proceed to the Certification Exam
Be prepared to take the exam in one sitting. There no pause-and-return option
When you are finished with the exam, your results will be displayed
We will receive notification of your success
At that point, we will verify that you have completed the course and associated Certification Exam. Then we will send you information on downloading your certification badge, which you can put on your web site, business cards, etc.
Automation, Cloud Services, Entrepreneurship, Financial Processes, Hiring & Training, Managed Services, Management, Marketing, Office Admin, Organize Your Business, Sales, Selling an MSP, Service Agreements, Tools (PSA, RMM, etc.)
Karl W. Palachuk
Series Organizer & Principal Instructor
Karl W. Palachuk has built and sold two managed service businesses in Sacramento, CA. He is the founder and president of the Sacramento SMB IT Professionals Group, and author of many books, including The Network Documentation Workbook and Managed Services in a Month.See full profile →